FAQ

The email address you have provided will be used exclusively for the following purposes:
- As a username for logging in.
- For restoring your password if you ever forget it.
- For various communication, such as order and shipping confirmations.

If you don´t find an answer to your question on this page, please use the customer service form to contact our Customer Service team who will be happy to help you.

Because we want to offer you perfect customer service and maximum flexibility. This includes allowing you to order in the manner most convenient for you: From your Schwarzkopf Professional regional manager, via telephone or online.

Yes. We are available online 24 hours per day and 7 days per week.

Yes. After completing your registration in full, you will be able to order all Schwarzkopf Professional products online. Individual service and promotional articles may not always be visible, or may only be visible based on special promotions. For further information, please contact your Schwarzkopf Professional regional manager.

Unfortunately this option is not yet available. If you require special training courses for your salon, please contact your Schwarzkopf Professional regional manager.

You can find an overview of your online orders in your account homepage. There your previous and current orders will be displayed, together with their order completion and delivery status. If you have any further questions, please contact your Customer Service employee.

Yes. Your Schwarzkopf Professional regional manager will be happy to take your orders, just as before. The ability to order online is just an additional option for placing orders conveniently at any time. Orders placed through your regional manager can subsequently also be viewed on your account homepage.

Yes. Your regional manager will be informed about your online orders in their own customer management system. In turn, you will also be able to use your account homepage to view orders that you have placed through your regional manager.

Either use the navigation to go to the respective products, or enter the name or product number (e.g. 2210576) for the desired product in the search field at the top of the page. In both cases, you have the option of narrowing the list of products using additional filters.

Your feedback is always welcome. Please uses the contact form for this purpose, or contact your Schwarzkopf Professional regional manager personally.

Yes. To do this, click on the heart icon next to the item in the product list. You will then find all the favourite products on the Stock & Order page on your account homepage. The Stock & Order page also offers a further benefit. It allows you to specify a target stock for each product. If you additionally enter your current stock, the difference is automatically calculated, and you only need to add the products to the basket.

Yes. Simply enter the desired quantity of the product in the quantity field to the right of the product in the overview, and click on “Add to basket”. This quantity you have entered is then immediately added to the basket.